Collaboration & Productivity Comparison
Help Scout vs Zendesk
Comprehensive comparison of features, pricing plans, pros & cons, and overall verdict to help you choose the best tool for your business.
โก Quick Verdict: Which Should You Choose?
Choose Help Scout if:
- You need starting prices from $0/mo.
- Key Advantage: Commission: Get a bonus $50 for every 5 referrals.
Choose Zendesk if:
- Your budget aligns with $0/mo.
- Key Advantage: Commission: $500 CPL.
Help Scout
โ
4.5 (10 reviews)
12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks.
Starting Price $0/mo
Visit Help Scout Website โ
Zendesk
โ
4.5 (10 reviews)
Zendesk is an omnichannel service platform that centralizes all your customer support tools in one place. Your conversations, customer data, tools, and integrations are built into a all from a single, customizable platform.
Starting Price $0/mo
Visit Zendesk Website โ
Feature & Capability Comparison
| Comparison Metrics | Help Scout
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4.5 (100+ reviews) FREE /month
Get Started โ
| Zendesk
โ
4.5 (100+ reviews) FREE /month
Get Started โ
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|---|---|---|
| ๐ฏ Best Suited For | General Multi-Accounting | General Multi-Accounting |
| ๐ Free Plan / Trial | Paid Plans Only | Paid Plans Only |
| Free Profiles Included | - | - |
| RPA / Automation | - | - |
| Mobile Device Fingerprints | - | - |
| Cloud Profile Launching | - | - |
| API / Developer Access | - | - |
| ๐ Key Advantages |
|
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| Full Help Scout Review & Breakdown โ | Full Zendesk Review & Breakdown โ |
Pros & Cons Breakdown
Help Scout Pros & Cons
Advantages
- โ Commission: Get a bonus $50 for every 5 referrals
- โ Commission: Earn 20% of every deal closed if you refer 11+ customers in the last 3 months
- โ Commission: Earn $250 for each referral after your first
- โ Commission: Get a bonus $50 for every 5 referrals.
- โ Commission: Earn 15% of initial MRR, recurring monthly for first year billing!
- โ Commission: Earn $250 for each referral after your first.
- โ Commission: Earn $300 for your first new paying customer you refer!
- โ Commission: Earn 15% of every deal closed if you refer 1-10 customers in the last 3 months
- โ Commission: Earn $250 for each paying customer referred
- โ Commission: Earn 20% of every deal for the first 12 months
- โ Commission: 25% of Deal
- โ Commission: Earn 15% for the customers first year!
- โ Commission: 25% of Deal
- โ Categories: Collaboration & Productivity, Customer Service, Commerce
Zendesk Pros & Cons
Advantages
- โ Commission: $500 CPL
- โ Commission: $7 CPC
- โ Commission: $20 CPC
- โ Commission: $16 CPC + $4K monthly cap
- โ Commission: Earn 15% of commission for the first year!
- โ Commission: $30 CPL
- โ Commission: $80 CPL
- โ Commission: $3 CPC
- โ Commission: $25 CPC
- โ Commission: Earn $15 for every click (max $5,000 per month)
- โ Commission: Earn 20% of commission for the first year!
- โ Commission: Earn $6 on every click (up to $20,000 max or within 3 months)
- โ Commission: $300 CPL
- โ Commission: $20 CPC
- โ Categories: Customer Service, IT Management, Office Software, Collaboration & Productivity, Artificial Intelligence
Frequently Asked Questions
โ Which is cheaper, Help Scout or Zendesk?
Help Scout is generally more affordable, starting at $0/month compared to $0/month.
โ Does Help Scout or Zendesk offer a free trial?
Help Scout does not explicitly list a free trial. Zendesk does not explicitly list a free trial.
โ Which tool has a higher user rating between Help Scout and Zendesk?
Help Scout holds a higher average rating of 0/5 stars.